Last updated: 14 November 2026
We want you to be happy with every order. This policy explains how to cancel, return and get a refund.
Cancelling an order
- You can cancel an order from Your orders until it is packed for dispatch.
- Once the parcel is handed to the courier it cannot be cancelled, but you can refuse delivery or return it as below.
- Paid orders that are cancelled are refunded in full.
Returns – within 7 days of delivery
You can ask for a return from Your orders within 7 days of delivery if:
- the product is unopened, sealed and unused, in its original pack with labels intact; and
- the product page does not say it cannot be returned.
For hygiene and safety reasons, food, supplements and nutrition products cannot be returned once the seal is opened, unless they are damaged, wrong or expired.
Damaged, wrong, expired or missing items
We always fix these, whether or not the pack is opened:
- a product that arrives damaged, leaking or with a broken seal;
- a different product, flavour or size from what you ordered;
- a product past its best-before date, or a missing item.
Please tell us within 48 hours of delivery with a photo of the product and the shipping label, through Your orders or Help & support. We arrange a free pickup and send a replacement or a full refund – your choice.
How refunds work
- After the returned product reaches us and passes a check, we approve the refund and email you.
- Online payments are refunded to the same card, UPI or bank account. We start the refund within 2 working days of approval; your bank usually shows it within 5–7 working days.
- Cash on delivery orders are refunded by bank transfer or UPI to the details you share with us, within 5–7 working days of approval.
- Delivery and cash-on-delivery charges are refunded when the return is due to our mistake (damaged, wrong, expired or missing items).
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