Terms and Conditions

Last updated: 14 November 2026

These terms apply when you use vervedawellness.com or buy from it. The store is run by Verveda. By placing an order you agree to these terms, our Privacy Policy, Shipping and Delivery Policy and Return, Refund and Cancellation Policy.

Using the store

• You must be 18 or older to buy, or buy with a parent's or guardian's consent.
• Keep your password safe. You are responsible for orders placed from your account.
• Do not misuse the store: no fake orders, scraping, attempts to break security, or reselling in bulk without our written consent.

Products and information

• We show each product's ingredients, nutrition facts, pack size, manufacturer, country of origin and best-before date as given by the manufacturer. Pictures are for illustration; the pack you receive may look slightly different.
• Health supplements are not for medicinal use and are not meant to diagnose, treat, cure or prevent any disease. Read our Disclaimer.

Prices and payment

• All prices are in Indian rupees and include GST. Delivery and any cash-on-delivery fee are shown separately before you pay.
• If a price is shown wrongly because of a clear error, we will tell you and you may cancel the order for a full refund.
• We accept online payments through our payment partner and, where shown, cash on delivery.

Orders

Your order is confirmed when you receive our confirmation. We may cancel an order – with a full refund of anything paid – if a product is out of stock, the address cannot be served, or the order looks fraudulent.

Delivery, returns and refunds

Covered in the Shipping and Delivery Policy and the Return, Refund and Cancellation Policy.

Reviews and content you post

Reviews must be honest and about your own experience. We may remove reviews that are abusive, fake, contain personal data or make medical claims.

Our liability

We are responsible for supplying products as described. We are not liable for losses caused by using a product against its label directions, or for delays caused by events outside our control (such as natural disasters, strikes or courier network failures). Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Law and disputes

These terms are governed by the laws of India. Please contact us first – most problems are solved quickly. Disputes are subject to the jurisdiction of the courts where our registered office is located, without affecting your right to approach a consumer commission.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can raise any complaint with our Grievance Officer:

• Grievance Officer: Customer Care Head, Verveda
• Write to us: Help & support (we reply by email)

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.